CUSTOMER INQUIRIES
Inquiry privacy & data requests
How HOLA PARADE Inquiry Alerts and Operations handle information from our Facebook Messenger inquiries.
Operator: OOZOO UZU INC., trading as HOLA PARADE.
Last updated: 10 October 2026.
What this notice covers
This notice covers HOLA PARADE Inquiry Alerts and the Messenger inquiry features in our internal Operations workspace. They help authorized management notice, review and respond to customer inquiries sent to the Hola Parade Facebook Page. Website reservations have a separate reservation privacy notice. Facebook, Messenger and Telegram also apply their own privacy policies to their services.
Information we process
When you message our Facebook Page, the service processes incoming messages and associated Messenger identifiers. It stores the Page-scoped sender ID, message IDs, timestamps, a shortened message preview, inquiry category, any detected group size, the customer's Messenger display name when available, and assignment and completion status. Authorized management can retrieve conversation history from Meta and view it in Operations. We also store alert delivery records, staff identifiers used to handle inquiries, and reply delivery records, including the staff member, time and send status.
Messages may contain names, contact details, booking details or other information you choose to share. We try to mask email addresses and phone-like number strings in Telegram alert previews, but this is not complete personal-information detection. Authorized management may see the original message content in Operations. Attachment-only messages are flagged for review; available attachment links may be displayed in the conversation. The alert service does not download attachment files.
Why we use it
We use this information to identify inquiries needing attention, notify our team, avoid duplicate handling, and track who is handling an inquiry. Authorized management can read a customer's conversation and manually send a reply through Operations; replies are delivered to the customer in Messenger through Meta. For a limited set of simple menu, location and buffet questions, the inquiry service may send a prewritten factual reply. If it cannot confirm delivery, it keeps the inquiry available for staff review. The inquiry service does not automatically set prices or confirm bookings; website reservations are handled by our separate reservation system. Meta's separate Page or ad automations may also provide routine replies and website links. Inquiry data is not used by this service for advertising or sale.
Where it goes
Meta provides incoming Messenger events and conversation history, and delivers staff replies sent through Operations. Cloudflare hosts the inquiry service and its database and provides connectivity to the Operations workspace running on an operator-managed server. Short inquiry previews and handling status are sent through Telegram to our restricted management inquiry group. Authorized restaurant management uses these records and conversation content to assist customers. These providers may process information outside the Philippines under their own service arrangements. Access-restricted recovery backups and working copies may also be held on devices managed by the operator. Deletion reviews must consider these copies separately; completing an inquiry does not remove backup copies.
Storage and access
Access is limited to the service and authorized staff accounts. Customer conversation viewing and replies in Operations are restricted to authorized management accounts; the shared store reservation account does not have access to Messenger inquiries. We verify incoming requests and restrict the staff accounts that can acknowledge, close or reopen alerts. No system can guarantee absolute security. Please do not send card details, passwords or identity documents through an inquiry unless our team has explained why they are necessary and how to send them safely.
Inquiry records are retained for handling and reviewing inquiries. The alert service does not currently apply an automatic expiry period. Deletion requests are handled manually as described below; marking an inquiry as completed does not itself delete its stored records.
Request access, correction or deletion
Message Hola Parade on Facebook from the account used for your inquiry and write “Privacy request” or “Delete my inquiry data”. You can also call +63 915 286 7507. Tell us the approximate inquiry date and what you want us to review; do not send your password.
Our team may ask for enough information to verify the request and locate the relevant records. We will review the request and explain the outcome or any records that must be retained for a legal obligation or an unresolved dispute. Where applicable, this includes checking the alert database and copies in the management Telegram group. A request to us does not automatically delete information held independently by Meta or Telegram; you can also use their own account and privacy controls.
Contact
HOLA PARADE · OOZOO UZU INC.
3rd Floor, SRD Building 2103, Clark Freeport Zone, Angeles City, Pampanga, Philippines.
+63 915 286 7507 · Facebook